Read the Adept Owl Games Company simulated business information provided in the appendices to this assessment.
Instructions
You are advised to commence work on your assessment from week 1 and all tasks must be submitted by the due dates provided.
1. All assessments must be completed and delivered individually. Where an assessment involves group discussions, you should consider the input of your group but submit an individual assessment to your trainer.
2. Please read all instructions on completing each assessment. Instructions for completion are provided at the beginning of each assessment.
3. All written answers must be typed in a word document using Arial font, 12 size and single spacing if similar instructions are not provided in the assessment.
4. Your trainer will not be able to assist you in answering questions. However, your trainer will address any issues concerning questions requiring further explanation.
5. You may refer to your student learning resources or any other relevant resources when completing your assessment.
6. Assessments are due for submission as specified in the assessment schedule. Any variations to this arrangement must be approved by your trainer prior to the due date for submission.
7. You have access to computers which are equipped with Microsoft suite of products or any other relevant software and printing facility.
8. Use assessment templates if provided, to complete relevant sections of the assessment. You can also create your known templates for assessment evidence.
9. You must achieve a satisfactory result for all tasks to achieve competency in this unit.
10. All assessment answers should be submitted to the trainer in required format (soft or hard copy) as per trainer instructions with completed assessment cover sheet (if required).
Assessment Schedule
Task Due Date
Learning Activity Only Week 1
Task 1 Week 2
Learning Activity Only Week 3
Task 2 Week 4
Task 3 Week 5
Task 1: Plan and Prepare for a Meeting
Performance objective
You will demonstrate the skills and knowledge necessary to prepare for a meeting in accordance with organisational requirements.
Assessment description
For this assessment you are required to plan and prepare for a meeting to be conducted for a simulated workplace, the Adept Owl Games Company.
Note: The work completed for this assessment task provides the basis for completing Assessment Tasks 2 and 3. Ensure you keep an electronic and/or hard copy of this completed assessment for future use.
Procedure
1. Read the Adept Owl Games Company simulated business information provided in the appendices to this assessment.
Scenario: The Adept Owl Games Company
Adept Owl is an Australian developer, publisher and distributor of dice, card and board games for all ages.
2. Meet with your facilitator/assessor to identify a topic for your meeting.
3. Using the information and Adept Owl organisational chart, identify your meeting participants and the individuals in your learning group who will fill the roles of these meeting participants.
4. Determine the meeting requirements by completing the Meeting Requirements Form in Appendix 1, making sure you select a meeting style and format appropriate to your meeting’s purpose and participants.
As part of completing this template, ensure that you include identification and description of the following as they apply to your meeting:
a. organisational requirements
b. applicable conventions
c. legal and ethical requirements.
5. Use the Meeting Preparation Action Plan template in Appendix 2 to detail the tasks required to make the meeting arrangements you have identified in Appendix 1 and who is responsible for completing them.
Note: You will need to complete these activities in Assessment Task 2 before you can conduct your meeting.
6. Prepare the required meeting documentation, as per Adept Owl organisational requirements, using templates where required. The documentation will need to include:
a. a meeting invitation to notify required participants of your meeting, including reason for chosen format
b. a meeting agenda
c. a meeting minutes template.
7. Prepare the required meeting papers (at least one) and select an appropriate method to distribute these to meeting participants.
8. Send meeting documentation and papers, as appropriate, to required meeting participants (the individuals in your learning group as per their assigned roles).
9. Submit the required documents for assessment as per the specifications below. Be sure to keep a copy for your records.
Specifications
You must submit:
• a completed Meeting Requirements Form (Appendix 1)
• a completed Meeting Preparation Action Plan (Appendix 2)
• a meeting invitation
• a meeting agenda
• a meeting minutes template
• at least one meeting paper required for your meeting.
Your assessor will be looking for evidence of:
• reading skills to identify and interpret information from organisational documentation
• writing skills to address context, purpose and audience when creating documents and communications
• numeracy skills to recognise and interpret numerical information related to timeframes and budgets
• ability to recognise and respond to organisational policies and procedures and legislative requirements
• ability to select the appropriate method of communication for your purpose
• ability to apply formal processes when planning complex tasks and to produce plans with logically sequenced steps and an awareness of time constraints.
Appendix
Meeting Requirements Form Meeting Preparation Action Plan
Task 2: Conduct, follow up and Report on a Meeting
Performance objective
You will demonstrate the skills and knowledge required to conduct and chair meetings, and to ensure that the desired outcomes of the meeting are achieved. You are then to demonstrate the skills and knowledge required to review the outcomes of a meeting and to facilitate the follow-up activities that occur afterwards to ensure that agreed actions are completed and discussions from the meeting are recorded and stored correctly.
Assessment description
This assessment task builds upon the work completed in Assessment Task 1.In this assessment you are required to conduct the meeting that you planned in Assessment Task 1forthe simulated workplace, the Adept Owl Games Company. You will review the minutes to ensure they are a true and accurate record of the discussions. You will then prepare a report for management detailing the outcomes of the meeting.
Note: The work completed for this assessment task provides the basis for Assessment Task 3. You will need to retain a copy of the minutes from this assessment for use in Assessment Task 3. Ensure you keep an electronic and/or hard copy of this completed assessment for future use.
Procedure
Part A
1. Prepare to conduct your meeting. Access the action plan you developed in Assessment Task 1.Review this action plan and ensure that all tasks have been completed in preparation for the meeting you are to chair.
2. Where any tasks have not been completed, ensure these are completed before the next step.
Part B
1. Conduct and chair the meeting in accordance with the meeting agenda you developed in Assessment Task 1:
a. Identify a minute-taker. Provide the minute-taker with the meeting minutes template and brief them on the organisational requirements for taking meeting minutes.
b. During the meeting you are required to:
i. resolve at least one issue using a problem-solving technique
ii. take notes as appropriate.
c. Collect the minutes from the minute-taker at the conclusion of the meeting.
2. Ask meeting participants to each complete the Meeting Participant Evaluation Form in Appendix 1.
3. Ask the minute-taker to complete the Minute-taker Evaluation Form in Appendix 2.
Part C
1. Check the minutes to make sure they are complete and accurate, as well as to ensure correct spelling, grammar and use of the template in line with organisational requirements.
2. Make corrections to the minutes as required.
3. Distribute the meeting minutes to meeting participants in line with organisational requirements, along with any follow-up documentation required by the meeting outcomes.
4. Submit the required documents for assessment as per the specifications below. Be sure to keep a copy for your records.
Specifications
You must submit:
• a completed Meeting Participant Evaluation Form (Appendix 1) for each participant
• a completed Minute-taker Evaluation Form (Appendix2)
• the minutes as completed by the minute-taker
• the corrected minutes
• a copy of the communication you sent to distribute the meeting minutes and any follow-up documentation required by the outcomes of the meeting.
Your assessor will be looking for evidence of:
• reading skills to identify and interpret information from organisational documentation, and to compare final minutes with original notes to ensure they are complete and accurate
• writing skills to:
o address context, purpose and audience when creating documents
o prepare and edit documents using appropriate structure and accurate spelling, grammar and punctuation
o take notes as appropriate
• oral communication skills to use appropriate style, tone and vocabulary for audience, context and purpose when participating in meeting; listen for specific information; and to ask questions to clarify understanding
• numeracy skills to conduct meeting in line with required timeframes
• ability to recognise and respond to organisational policies and procedures and legislative requirements
• ability to cooperate with others and facilitate group interaction, discussion, problem-solving and decision-making
• ability to recognise and take responsibility for addressing problems.
Appendix
Meeting Participant Evaluation Form Minute-taker Evaluation Form
Task 3: Written Reflection
Performance objective
You will demonstrate the knowledge and decisions you applied to plan, prepare, conduct and follow up the meeting you planned and conducted in Assessment Tasks 1 and 2.
Assessment description
This assessment continues from Assessment Tasks 1 and 2.
You are required to write a reflection on the process you went through to plan, prepare, conduct and follow up on your meeting.
Procedure
1. Write a written reflection on how you planned, prepared, conducted and followed up on your meeting. Your reflection should discuss the following:
a. Preparing for your meeting:
i. Who you invited to your meeting, why you decided they were required to attend and how you reached that conclusion.
ii. The style and structure you chose for your invitation and why.
iii. What conventions you decided were appropriate for your meeting; and what organisational and legislative requirements you needed to follow.
iv. What budgetary considerations you made and how they affected the planning and conducting of your meeting.
v. The meeting papers you chose to prepare and the distribution method you used to provide those papers to participants and why these were appropriate.
vi. Your approach to developing your action plan, including how you decided who should be responsible for which tasks and timeframes for task completion.
vii. The implementation of your action plan; if all required tasks were completed, if they were completed by the person responsible, if they were completed on time and, if not, what you did to make sure they were done.
b. Conducting and following up your meeting:
i. At least one problem that had to be solved during your meeting, the problem-solving technique you used and why, and how this technique assisted you in solving the problem.
ii. Your key responsibilities as chairperson for conducting the meeting.
iii. How you would assess your performance in chairing the meeting (i.e. were you an effective chairperson or are improvements needed?); how well your meeting participants worked together and what group dynamics you needed to manage.
iv. The desired outcomes of your meeting, if you achieved them, and the strategies you used to facilitate the outcome. If outcomes were not achieved, or not achieved to satisfactory standards, what you could do to improve in facilitating outcomes.
v. The strategies you used to review the meeting minutes to ensure the information presented a true and accurate record of the discussions that occurred during the meeting. If the minutes were a complete and accurate reflection of the discussions and what, if any, adjustments you made.
vi. The method in which you distributed these meeting minutes and why; where and how they should be stored; if any follow-up documentation was required and, if so, how this documentation was or will be distributed.
2. Submit the required documents for assessment as per the specifications below. Be sure to keep a copy for your records.
Specifications
You must submit:
• a written reflection.
Your assessor will be looking for:
• writing skills to:
o address context, purpose and audience when creating documents
o prepare and edit documents using appropriate structure and accurate spelling, grammar and punctuation
• discussion of numeracy skills to plan and chair the meeting in line with required timeframes and budgets
• discussion of ability to select the appropriate form, channel and mode of communication for your purpose
• discussion of ability to cooperate with others and description of methods to facilitate group interaction, discussion, problem-solving and decision-making
• discussion of ability to recognise and take responsibility for addressing predictable problems.
Appendix
Case Study - Adept Owl Games Company
References / recommended resources
Manage Meetings - BSBADM502, 2015, 1st Edition, Version 1, Innovation and Business Industry Skills Council Ltd Australia, East Melbourne, VIC, Australia
Recommended reading
Some recommended reading for this unit includes:
? Barker, A., 2011, How to manage meetings, 2nd edn, Kogan Page, Philadelphia.
? Munter, M. M., and Netzley, M., 2002, Guide to meetings (Guide to Business Communication series), Prentice Hall, New Jersey.
? Heathfield, S. M. ‘Effective meetings produce results: before the meeting: planning the meeting’, About Money, viewed November 2014, http://humanresources.about.com/od/meetingmanagement/a/meetings
_work.htm .
? SMART Technologies, 2004, Effective meetings.com, viewed November 2014, http://www.effectivemeetings.com/teams/index.asp .
? Swinton, L., 2013, Management for the rest of us, viewed November 2014, http://www.mftrou.com .
Printed resources
? Barker, A., 2011, How to manage meetings, 2nd edn, Kogan Page, Philadelphia.
? Dobson, A., 1996, Managing meetings: how to prepare, how to take part, and how to follow up effectively, How To Books, Plymouth.
? Munter, M. M., and Netzley, M., 2002, Guide to meetings (Guide to Business Communication series), Prentice Hall, New Jersey.
Online resources
Websites:
? SMART Technologies, 2004, Effective meetings.com, viewed November 2014, http://www.effectivemeetings.com/teams/index.asp .
? Swinton, L., 2005, Management for the rest of us, viewed November 2014, http://www.mftrou.com .
Documents within websites:
? Allen, D., 2002, ‘Dealing with your meeting notes’, Effective meetings.com, viewed November 2014, http://www.effectivemeetings.com/meetingbasics/notes.asp .
? Copyright Agency Limited, 2014, ‘Copyright basics’, Copyright Agency, viewed November 2014, http://www.copyright.com.au/about-copyright/copyright-basics .
? Heathfield, S. M. ‘Effective meetings produce results: before the meeting: planning the meeting’, About Money, viewed November 2014, http://humanresources.about.com/od/meetingmanagement/a/meetings_work.
htm .
? Mind Tools, ‘Running effective meetings: establishing an objective and sticking to it’, Mind Tools, viewed November 2014, http://www.mindtools.com/CommSkll/RunningMeetings.htm .
? SMART Technologies, 2004, ‘Teams’, Effective meetings.com, viewed November 2014, http://www.effectivemeetings.com/teams/index.asp .
? Swinton, L., 2005, ‘7 top tips for effective delegation: skills towards work-life balance’, Management for the rest of us, viewed November 2014, http://www.mftrou.com/effective-delegation.html
You are advised to commence work on your assessment from week 1 and all tasks must be submitted by the due dates provided.
1. All assessments must be completed and delivered individually. Where an assessment involves group discussions, you should consider the input of your group but submit an individual assessment to your trainer.
2. Please read all instructions on completing each assessment. Instructions for completion are provided at the beginning of each assessment.
3. All written answers must be typed in a word document using Arial font, 12 size and single spacing if similar instructions are not provided in the assessment.
4. Your trainer will not be able to assist you in answering questions. However, your trainer will address any issues concerning questions requiring further explanation.
5. You may refer to your student learning resources or any other relevant resources when completing your assessment.
6. Assessments are due for submission as specified in the assessment schedule. Any variations to this arrangement must be approved by your trainer prior to the due date for submission.
7. You have access to computers which are equipped with Microsoft suite of products or any other relevant software and printing facility.
8. Use assessment templates if provided, to complete relevant sections of the assessment. You can also create your known templates for assessment evidence.
9. You must achieve a satisfactory result for all tasks to achieve competency in this unit.
10. All assessment answers should be submitted to the trainer in required format (soft or hard copy) as per trainer instructions with completed assessment cover sheet (if required).
Assessment Schedule
Task Due Date
Learning Activity Only Week 1
Task 1 Week 2
Learning Activity Only Week 3
Task 2 Week 4
Task 3 Week 5
Task 1: Plan and Prepare for a Meeting
Performance objective
You will demonstrate the skills and knowledge necessary to prepare for a meeting in accordance with organisational requirements.
Assessment description
For this assessment you are required to plan and prepare for a meeting to be conducted for a simulated workplace, the Adept Owl Games Company.
Note: The work completed for this assessment task provides the basis for completing Assessment Tasks 2 and 3. Ensure you keep an electronic and/or hard copy of this completed assessment for future use.
Procedure
1. Read the Adept Owl Games Company simulated business information provided in the appendices to this assessment.
Scenario: The Adept Owl Games Company
Adept Owl is an Australian developer, publisher and distributor of dice, card and board games for all ages.
2. Meet with your facilitator/assessor to identify a topic for your meeting.
3. Using the information and Adept Owl organisational chart, identify your meeting participants and the individuals in your learning group who will fill the roles of these meeting participants.
4. Determine the meeting requirements by completing the Meeting Requirements Form in Appendix 1, making sure you select a meeting style and format appropriate to your meeting’s purpose and participants.
As part of completing this template, ensure that you include identification and description of the following as they apply to your meeting:
a. organisational requirements
b. applicable conventions
c. legal and ethical requirements.
5. Use the Meeting Preparation Action Plan template in Appendix 2 to detail the tasks required to make the meeting arrangements you have identified in Appendix 1 and who is responsible for completing them.
Note: You will need to complete these activities in Assessment Task 2 before you can conduct your meeting.
6. Prepare the required meeting documentation, as per Adept Owl organisational requirements, using templates where required. The documentation will need to include:
a. a meeting invitation to notify required participants of your meeting, including reason for chosen format
b. a meeting agenda
c. a meeting minutes template.
7. Prepare the required meeting papers (at least one) and select an appropriate method to distribute these to meeting participants.
8. Send meeting documentation and papers, as appropriate, to required meeting participants (the individuals in your learning group as per their assigned roles).
9. Submit the required documents for assessment as per the specifications below. Be sure to keep a copy for your records.
Specifications
You must submit:
• a completed Meeting Requirements Form (Appendix 1)
• a completed Meeting Preparation Action Plan (Appendix 2)
• a meeting invitation
• a meeting agenda
• a meeting minutes template
• at least one meeting paper required for your meeting.
Your assessor will be looking for evidence of:
• reading skills to identify and interpret information from organisational documentation
• writing skills to address context, purpose and audience when creating documents and communications
• numeracy skills to recognise and interpret numerical information related to timeframes and budgets
• ability to recognise and respond to organisational policies and procedures and legislative requirements
• ability to select the appropriate method of communication for your purpose
• ability to apply formal processes when planning complex tasks and to produce plans with logically sequenced steps and an awareness of time constraints.
Appendix
Meeting Requirements Form Meeting Preparation Action Plan
Task 2: Conduct, follow up and Report on a Meeting
Performance objective
You will demonstrate the skills and knowledge required to conduct and chair meetings, and to ensure that the desired outcomes of the meeting are achieved. You are then to demonstrate the skills and knowledge required to review the outcomes of a meeting and to facilitate the follow-up activities that occur afterwards to ensure that agreed actions are completed and discussions from the meeting are recorded and stored correctly.
Assessment description
This assessment task builds upon the work completed in Assessment Task 1.In this assessment you are required to conduct the meeting that you planned in Assessment Task 1forthe simulated workplace, the Adept Owl Games Company. You will review the minutes to ensure they are a true and accurate record of the discussions. You will then prepare a report for management detailing the outcomes of the meeting.
Note: The work completed for this assessment task provides the basis for Assessment Task 3. You will need to retain a copy of the minutes from this assessment for use in Assessment Task 3. Ensure you keep an electronic and/or hard copy of this completed assessment for future use.
Procedure
Part A
1. Prepare to conduct your meeting. Access the action plan you developed in Assessment Task 1.Review this action plan and ensure that all tasks have been completed in preparation for the meeting you are to chair.
2. Where any tasks have not been completed, ensure these are completed before the next step.
Part B
1. Conduct and chair the meeting in accordance with the meeting agenda you developed in Assessment Task 1:
a. Identify a minute-taker. Provide the minute-taker with the meeting minutes template and brief them on the organisational requirements for taking meeting minutes.
b. During the meeting you are required to:
i. resolve at least one issue using a problem-solving technique
ii. take notes as appropriate.
c. Collect the minutes from the minute-taker at the conclusion of the meeting.
2. Ask meeting participants to each complete the Meeting Participant Evaluation Form in Appendix 1.
3. Ask the minute-taker to complete the Minute-taker Evaluation Form in Appendix 2.
Part C
1. Check the minutes to make sure they are complete and accurate, as well as to ensure correct spelling, grammar and use of the template in line with organisational requirements.
2. Make corrections to the minutes as required.
3. Distribute the meeting minutes to meeting participants in line with organisational requirements, along with any follow-up documentation required by the meeting outcomes.
4. Submit the required documents for assessment as per the specifications below. Be sure to keep a copy for your records.
Specifications
You must submit:
• a completed Meeting Participant Evaluation Form (Appendix 1) for each participant
• a completed Minute-taker Evaluation Form (Appendix2)
• the minutes as completed by the minute-taker
• the corrected minutes
• a copy of the communication you sent to distribute the meeting minutes and any follow-up documentation required by the outcomes of the meeting.
Your assessor will be looking for evidence of:
• reading skills to identify and interpret information from organisational documentation, and to compare final minutes with original notes to ensure they are complete and accurate
• writing skills to:
o address context, purpose and audience when creating documents
o prepare and edit documents using appropriate structure and accurate spelling, grammar and punctuation
o take notes as appropriate
• oral communication skills to use appropriate style, tone and vocabulary for audience, context and purpose when participating in meeting; listen for specific information; and to ask questions to clarify understanding
• numeracy skills to conduct meeting in line with required timeframes
• ability to recognise and respond to organisational policies and procedures and legislative requirements
• ability to cooperate with others and facilitate group interaction, discussion, problem-solving and decision-making
• ability to recognise and take responsibility for addressing problems.
Appendix
Meeting Participant Evaluation Form Minute-taker Evaluation Form
Task 3: Written Reflection
Performance objective
You will demonstrate the knowledge and decisions you applied to plan, prepare, conduct and follow up the meeting you planned and conducted in Assessment Tasks 1 and 2.
Assessment description
This assessment continues from Assessment Tasks 1 and 2.
You are required to write a reflection on the process you went through to plan, prepare, conduct and follow up on your meeting.
Procedure
1. Write a written reflection on how you planned, prepared, conducted and followed up on your meeting. Your reflection should discuss the following:
a. Preparing for your meeting:
i. Who you invited to your meeting, why you decided they were required to attend and how you reached that conclusion.
ii. The style and structure you chose for your invitation and why.
iii. What conventions you decided were appropriate for your meeting; and what organisational and legislative requirements you needed to follow.
iv. What budgetary considerations you made and how they affected the planning and conducting of your meeting.
v. The meeting papers you chose to prepare and the distribution method you used to provide those papers to participants and why these were appropriate.
vi. Your approach to developing your action plan, including how you decided who should be responsible for which tasks and timeframes for task completion.
vii. The implementation of your action plan; if all required tasks were completed, if they were completed by the person responsible, if they were completed on time and, if not, what you did to make sure they were done.
b. Conducting and following up your meeting:
i. At least one problem that had to be solved during your meeting, the problem-solving technique you used and why, and how this technique assisted you in solving the problem.
ii. Your key responsibilities as chairperson for conducting the meeting.
iii. How you would assess your performance in chairing the meeting (i.e. were you an effective chairperson or are improvements needed?); how well your meeting participants worked together and what group dynamics you needed to manage.
iv. The desired outcomes of your meeting, if you achieved them, and the strategies you used to facilitate the outcome. If outcomes were not achieved, or not achieved to satisfactory standards, what you could do to improve in facilitating outcomes.
v. The strategies you used to review the meeting minutes to ensure the information presented a true and accurate record of the discussions that occurred during the meeting. If the minutes were a complete and accurate reflection of the discussions and what, if any, adjustments you made.
vi. The method in which you distributed these meeting minutes and why; where and how they should be stored; if any follow-up documentation was required and, if so, how this documentation was or will be distributed.
2. Submit the required documents for assessment as per the specifications below. Be sure to keep a copy for your records.
Specifications
You must submit:
• a written reflection.
Your assessor will be looking for:
• writing skills to:
o address context, purpose and audience when creating documents
o prepare and edit documents using appropriate structure and accurate spelling, grammar and punctuation
• discussion of numeracy skills to plan and chair the meeting in line with required timeframes and budgets
• discussion of ability to select the appropriate form, channel and mode of communication for your purpose
• discussion of ability to cooperate with others and description of methods to facilitate group interaction, discussion, problem-solving and decision-making
• discussion of ability to recognise and take responsibility for addressing predictable problems.
Appendix
Case Study - Adept Owl Games Company
References / recommended resources
Manage Meetings - BSBADM502, 2015, 1st Edition, Version 1, Innovation and Business Industry Skills Council Ltd Australia, East Melbourne, VIC, Australia
Recommended reading
Some recommended reading for this unit includes:
? Barker, A., 2011, How to manage meetings, 2nd edn, Kogan Page, Philadelphia.
? Munter, M. M., and Netzley, M., 2002, Guide to meetings (Guide to Business Communication series), Prentice Hall, New Jersey.
? Heathfield, S. M. ‘Effective meetings produce results: before the meeting: planning the meeting’, About Money, viewed November 2014, http://humanresources.about.com/od/meetingmanagement/a/meetings
_work.htm .
? SMART Technologies, 2004, Effective meetings.com, viewed November 2014, http://www.effectivemeetings.com/teams/index.asp .
? Swinton, L., 2013, Management for the rest of us, viewed November 2014, http://www.mftrou.com .
Printed resources
? Barker, A., 2011, How to manage meetings, 2nd edn, Kogan Page, Philadelphia.
? Dobson, A., 1996, Managing meetings: how to prepare, how to take part, and how to follow up effectively, How To Books, Plymouth.
? Munter, M. M., and Netzley, M., 2002, Guide to meetings (Guide to Business Communication series), Prentice Hall, New Jersey.
Online resources
Websites:
? SMART Technologies, 2004, Effective meetings.com, viewed November 2014, http://www.effectivemeetings.com/teams/index.asp .
? Swinton, L., 2005, Management for the rest of us, viewed November 2014, http://www.mftrou.com .
Documents within websites:
? Allen, D., 2002, ‘Dealing with your meeting notes’, Effective meetings.com, viewed November 2014, http://www.effectivemeetings.com/meetingbasics/notes.asp .
? Copyright Agency Limited, 2014, ‘Copyright basics’, Copyright Agency, viewed November 2014, http://www.copyright.com.au/about-copyright/copyright-basics .
? Heathfield, S. M. ‘Effective meetings produce results: before the meeting: planning the meeting’, About Money, viewed November 2014, http://humanresources.about.com/od/meetingmanagement/a/meetings_work.
htm .
? Mind Tools, ‘Running effective meetings: establishing an objective and sticking to it’, Mind Tools, viewed November 2014, http://www.mindtools.com/CommSkll/RunningMeetings.htm .
? SMART Technologies, 2004, ‘Teams’, Effective meetings.com, viewed November 2014, http://www.effectivemeetings.com/teams/index.asp .
? Swinton, L., 2005, ‘7 top tips for effective delegation: skills towards work-life balance’, Management for the rest of us, viewed November 2014, http://www.mftrou.com/effective-delegation.html
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