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Reid, R. D., & Sanders, N. R. (2016). Operations management: An integrated approach (6th ed.). Indianapolis, IN: Wiley Publishing.

Required Readings
Reid, R. D., & Sanders, N. R. (2016). Operations management: An integrated approach (6th ed.). Indianapolis, IN: Wiley Publishing.
Chapter 5, “Total Quality Management”
Chapter 5 examines the character and evolution of total quality management, or TQM, and explores the ramifications of TQM for operational development and strategy.
Project Management Institute. (2017). A Guide to the Project Management Body of Knowledge (PMBOK® Guide). Sixth edition. Newtown Square, PA: Author.
Chapter 8, “Project Quality Management” (pp. 271-306)
In Chapter 8, the authors discuss planning, managing and controlling quality.
Required Media
Waters, B., (© 2018) The project quality management processes. Available from Skillsoft. https://laureate.skillport.com/skillportfe/main.action?path=summary/COURSE_TOPIC/apj_21_a01_bs_enus_t12
Waters, B., (© 2018) Quality and procurement planning. Available from Skillsoft
According to Reid and Sanders (2016), “there is no single, universal definition of quality” (p. 152). Quality is typically perceived as “meeting the customer’s needs” (Reid and Sander, 2016, p 152). In project management, quality is defined in terms of stakeholder satisfaction. Quality is achieved when a project is completed on time, on budget, and with all of the features and functions expected by the stakeholders. Assuring and controlling quality are important considerations for business operations and those who manage projects. Quality programs and tools, developed in the early 20th century, have evolved to meet the needs of today’s organizations.
Question Project and Operations Quality Management Practice Section A What is the difference between quality assurance and quality control? What is cost of quality? What are the implications of cost of quality on business success? How does the premise of quality in operations align with project quality management approaches?
Element of grading: Element 1a: Initial Post - Quality Assurance vs. Quality Control, Element 1b: Initial Post - Cost of Quality, Element 1c: Initial Post - Quality in Operations and Projects.
Section B Reflection Journal Summary
Drawing on material from the course Discussions, readings, Applications, and your journal, compose a 3- to 4-paragraph reflective summary. Include any relevant citations when discussing a specific concept, idea, or quote, even if you have taken this idea from your personal journal. Refer to the following information for further assignment details:
Your Program Management Reflection Journal is intended to be an important part of the learning journey while you are in this program. Your journal will serve both as a platform for insight and as a personal space for reflecting and developing self-awareness in all matters relevant to you as a leader. As such, you may keep the journal itself in electronic form or as a handwritten journal. You will not turn in your journal as part of a formal assignment; however, you will be asked to follow the requirements listed in the following paragraphs when maintaining the journal, and you will be required to submit a formal summary of what has “struck” you at the conclusion of each course.
You will make weekly entries into your journal, using a critically reflexive journalist style writing method that describes what you have practiced throughout this course. Your journal entries should help you grapple with concepts and challenges you face during the course. Include any project management-related issues that are timely and relevant to your life. There is no quantity requirement—only quality journal entries are important.
At the end of Week 8, you will be required to submit a formal summary describing the elements that have “struck” you during your coursework. This 3- to 4-paragraph summary should draw on the course Discussions and readings, and it can include excerpts from your journal.
Element for grading: Element 1: Summary of Learning, Element 2: Reflection on Personal Growth or Change, Element 3: Current Topics in Project Management, only carlcamlus A+

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