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The vice president (VP) of marketing has hired you as the leader whose first task involves implementing a new process for applying customer service within the organization. The VP shares that the purpose of this initiative is to help resolve a list of issues that are negatively infecting teamwork:

This assignment provides you with an opportunity to explain the dynamics of teamwork, including motivation, conflict resolution, and leadership.

 

 

First, read the scenario below.

Scenario: The vice president (VP) of marketing has hired you as the leader whose first task involves implementing a new process for applying customer service within the organization. The VP shares that the purpose of this initiative is to help resolve a list of issues that are negatively infecting teamwork:

(1) morale is low,

(2) employees are consistently late for work while others leave early, (

(3) workers disagree on the daily workload,

(4) there is no drive or enthusiasm, and

(5) above all, two employees have complained about harassment.

 

 

Your team consists of eight employees: three are newly hired employees, five employees are male and three are female. Each employee has a diverse background. Your charge is to reach the goal of improving customer service by directing the team through the five stages of team development.

 

 

After reading the scenario, write a minimum FOUR -page paper by using the following questions as guidelines:

  1. Motivation: What is the current state of motivation for employees, and what can you do to improve their motivation?

  2. Leadership: What can leadership personnel do to positively impact teamwork that eventually leads to better customer service?

  3. Resolving conflict: How can the employees approach resolving conflicts with one another in order to maintain a positive teamwork dynamic?

  4. Resolving conflict: How can the employees approach resolving conflicts with customers?

  5. Teamwork: What types of activities would help the team progress through the five stages of team development.  Five stages:



  • Forming Stage:  individuals are getting to know and form initial opinions about team members.  Assumptions are based on first impressions.  Sometimes these impressions are right; other times, they are wrong.

  • Storming Stage (Stage two): Some members begin to have conflict with each other.

  • Norming Stage:  When team members accept other members for who they are (i.e., overcome the conflict).

  • Performing Stage: Where they begin working on the task

  • Adjourning Stage:  brings closure to the project.  The team has completed the task.


 

Also, be sure your paper fulfills the following requirements:

 

  • The body of the paper consists of at least four pages (not including the title page or reference page).


 

 

  • Properly cite the journal article that is attached to the homework assignment.


 

 

 

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