Most of us have been involved in some sort of organization that used quantitative performance criteria. Here are three examples. 1.Assault helicopter company: Not Mission Capable (NMC) rate. This was the percent of the company’s aircraft that were not fully mission ready because of unperformed maintenance, missing parts, etc. 2.Traffic tickets issued per shift: This is a quota used by a handful of poorly-managed police departments. 3.Customer wait time: In a fast-food restaurant, the number of seconds between receiving a customer order (typing it into the register), and finishing the transaction (receiving payment and issuing the receipt).
Part
1 Most of us have been involved in some sort of organization that used
quantitative performance criteria. Here are three examples. 1.Assault
helicopter company: Not Mission Capable (NMC) rate. This was the percent
of the company’s aircraft that were not fully mission ready because of
unperformed maintenance, missing parts, etc. 2.Traffic tickets issued
per shift: This is a quota used by a handful of poorly-managed police
departments. 3.Customer wait time: In a fast-food restaurant, the number
of seconds between receiving a customer order (typing it into the
register), and finishing the transaction (receiving payment and issuing
the receipt).
Have you ever been a part of such an organization? Describe it. Describe the performance criteria that were in place. Were they closely monitored? Did they matter? Why or why not? (If you have not been a part of such an organization, feel free to tap into the experiences of a friend or family member who has.)
Part 2 Consider a generic transportation company, such as FedEx or UPS. Write an essay answering the following questions: 1.What performance metrics should be applied to the company’s operations? 2.What sort of tracking technology could be used to capture the data supporting the calculation of those metrics? 3.What other technology, if any, should be employed? Explain.
As usual, you should display your detailed knowledge of the information contained in the Background Information, as well as in any other sources you may find on the Web. Provide a closely reasoned argument, well supported by references and in-text citations.
Assignment Expectations •Write a well-constructed essay. Feel free to use tables and bulleted lists, if appropriate. •The readings may not provide specific answers. If not, you will need to “fill in the gaps,” using your understanding of the material presented in the Module, and the background sources. •Style and format must comply with the Writing Style Guide. (TUI Guide, n.d.) This is not an English course; however, errors in spelling, grammar and style will be penalized. •Provide citations and references. Use of APA style is encouraged, but not required. Please see the TUI Writing Guide, or visit the Purdue Online Writing Lab (OWL, 2015). •There is no page requirement. Write what you need to write, neither more nor less.
Have you ever been a part of such an organization? Describe it. Describe the performance criteria that were in place. Were they closely monitored? Did they matter? Why or why not? (If you have not been a part of such an organization, feel free to tap into the experiences of a friend or family member who has.)
Part 2 Consider a generic transportation company, such as FedEx or UPS. Write an essay answering the following questions: 1.What performance metrics should be applied to the company’s operations? 2.What sort of tracking technology could be used to capture the data supporting the calculation of those metrics? 3.What other technology, if any, should be employed? Explain.
As usual, you should display your detailed knowledge of the information contained in the Background Information, as well as in any other sources you may find on the Web. Provide a closely reasoned argument, well supported by references and in-text citations.
Assignment Expectations •Write a well-constructed essay. Feel free to use tables and bulleted lists, if appropriate. •The readings may not provide specific answers. If not, you will need to “fill in the gaps,” using your understanding of the material presented in the Module, and the background sources. •Style and format must comply with the Writing Style Guide. (TUI Guide, n.d.) This is not an English course; however, errors in spelling, grammar and style will be penalized. •Provide citations and references. Use of APA style is encouraged, but not required. Please see the TUI Writing Guide, or visit the Purdue Online Writing Lab (OWL, 2015). •There is no page requirement. Write what you need to write, neither more nor less.
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