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Manager’s Hot Seat video Listening Skills: Yeah, Whatever at the McGraw-Hill Online Learning Center (Links to an external site.).

5.3 – Assignment: Hot Seat Case – Listening Skills
Points 100
Submitting a file upload
Use standard file type and save the file as 5_3_CS_LastNameFirstName.
Log in and watch the Manager’s Hot Seat video Listening Skills: Yeah, Whatever at the McGraw-Hill Online Learning Center (Links to an external site.). Participate with the interactive questions during the video, but your graded assignment is to answer and submit the following questions via this activity.
During their initial meeting, what “noise” was present that hindered Miguel and Pilar’s ability to communicate successfully?
What components of active listening did Miguel demonstrate (or fail to)?
What could Pilar have done to get Miguel’s full attention in the initial meeting?
How did Miguel’s behavior change the second meeting? What indicators were there that he was listening?
What communication network was present in this scenario? Use examples from the scenario to support your answer.
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