1. Operations management (OM) and its key elements
2. Importance of OM for all organizations
3. Impact on OM of changes in the business environment
4. Operations function: the management of resources for the production and delivery of goods or services
5. The role of OM in achieving strategic objectives
6. Activities of core functional areas and their interrelationships
7. Differences and similarities between services and products
8. Impact of environmental issues
9. Impact of ethical behavior
10. Role of the supply chain
11. Processes: input-transformation-output process; processes hierarchy
12. Four Vs – volume, variety, variation, visibility
13. Business process modeling
14. Lean management techniques
15. Integration of supply chain
16. Just in time (JIT)
17. TQM
18. Continuous improvement
19. Time based management
20. What is the difference between general management and operations management?
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