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Describe the organisation so that the reader can clearly understand what the organisation does and the organisational context

drawing on the insights from the article provided below (Iansiti and Lakhani 2017), write a report that critically evaluates the process design or the supply network design of an organisation with which you are familiar, and propose recommendations for further improvement.
You need to choose between one of the following levels for your analysis:
  • Operations level
  • Supply network level

In the report, you are required to:
  • Describe the organisation so that the reader can clearly understand what the organisation does and the organisational context (about 150 words)
  • Describe the process flow (or the supply network flow) of the organisation and define the key performance objectives and their relative importance for the business. If it is a large organisation, you may focus on only a part of the operation/network or one product line (about 250 words)
  • Use some of the concepts from process design (or supply network design) topic to critically analyse the current operations design and propose recommendations, which would contribute to improving one or more operations performance objectives that you identify as most important for the business. (about 700 words)
  • Discuss briefly, how emerging digital technologies, such as the examples provided in the article, could assist in further improving the operations performance of the business.  (about 250 words)
  • A conclusion which summarises the report (about 150 words)
You are strongly encouraged to:
  • Use the Phase 1 comments from other contributors to broaden and strengthen your   understanding of the concepts.
  • Draw on the relevant insights from the following article. This article discusses how digitisation is dramatically changing the nature of operations and process management decisions and their implications for the operations managers in the 21st-century.
Iansiti, M & Lakhani, K. 2017, What the companies on the right side of the Digital Business Divide have in common, viewed July 26, 2018, https://download.microsoft.com/download/0/4/3/0430CF1B-0E7B-44E0-BAF4-23C03E12F065/The_Digital_Business_Divide_white_paper.pdf
 

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