Skip to main content

Worksheets Dealer Satisfaction and End-User Satisfaction

 assignment: (data analtcs)

Part 1:

PLE originally produced lawn mowers, but a significant portion of sales volume over recent years has come from the growing small-tractor market. As we noted in Module 2, PLE sells their products worldwide, with sales regions including North America, South America, Europe, and the Pacific Rim.

Three years ago a new region was opened to serve China, where a booming market for small tractors has been established. PLE has always emphasized quality and considers the quality it builds into its products as its primary selling point. In the past 2 years, PLE has also emphasized the ease of use of their products.

Before digging into the details of operations, Elizabeth Burke wants to gain an overview of PLE’s overall business performance and market position by examining the information provided in the database.

Assignment:

Specifically, she is asking you to construct appropriate charts for the data in the following worksheets and summarize your conclusions from analysis of these charts.

Dealer Satisfaction

  1. End-User Satisfaction
  2. Complaints
  3. Mower Unit Sales
  4. Tractor Unit Sales
  5. On-Time Delivery
  6. Defects after Delivery
  7. Response Time

Part 2:

As noted in the case in Module 2, the supply chain worksheets provide cost data associated with logistics between existing plants and customers as well as proposed new plants.

Assignment:

Ms. Burke wants you to extract the records associated with the unit shipping costs of proposed plant locations and compare the costs of existing locations against those of the proposed locations using quartiles.

Part 3:

Assignment:

Ms. Burke would also like a quantitative summary of the average responses for each of the customer attributes in the worksheet 2014 Customer Survey for each market region as a cross-tabulation (use PivotTables as appropriate), along with frequency distributions, histograms, and quartiles of these data.

Part 4: 

Assignment:

Propose a monthly dashboard of the most important business information that Ms. Burke can use on a routine basis as data are updated. Create one using the most recent data. Your dashboard should not consist of more than 6–8 charts, which should fit comfortably on one screen.

Write a formal report summarizing your results for all four parts of this case.

Assignment:

Elizabeth Burke wants some detailed statistical information about much of the data in the PLE database. In particular, she wants to know the following:

  1. the mean satisfaction ratings and standard deviations by year and region in the worksheets Dealer Satisfaction and End-User Satisfaction
  2. a descriptive statistical summary for the 2014 customer survey data
  3. how the response times differ in each quarter of the worksheet Response Time
  4. how defects after delivery (worksheet Defects after Delivery) have changed over these 5 years
  5. how sales of mowers and tractors compare with industry totals and how strongly monthly product sales are correlated with industry sales

Perform these analyses and summarize your results in a written report to Ms. Burke. 

**Attached you may find "PLE original Data-base", from this File its been done the "PLE previous assignmt" (from a previous assignmt, you may start working in this one since has previous info. that maybe you need). "template consulting report" it just a template that you must follow to do the report.  


Comments

Post a Comment

Popular posts from this blog

Should pit bull terriers be banned in my community

 Discussion Forum: Counterarguments (Should pit bull terriers be banned in my community) You created a question about the topic for your W6 Rough Draft. For this discussion, you will give an answer to that question in the form of a thesis statement. "Dieting Makes People Fat" Main Post: Share your thesis statement with your classmates. Please note: As with last week’s discussion, nothing here is set in stone. Be open to changing everything about your topic, including your position and audience, as you research it and get feedback from your classmates. Topic + Position/Purpose + Supporting Points =Thesis Statement Example: Suppose the question you posed in the Week 5 discussion was something like, “Should pit bull terriers be banned in my community?” After doing some preliminary research, you have concluded that pit bulls, if raised properly, are no more dangerous than other breeds of dogs. Your thesis statement can be something like, “Pitbulls should not be banned
Post a Comment
Read more

Controversy Associated With Dissociative Disorders

 Assignment: Controversy Associated With Dissociative Disorders The  DSM-5-TR  is a diagnostic tool. It has evolved over the decades, as have the classifications and criteria within its pages. It is used not just for diagnosis, however, but also for billing, access to services, and legal cases. Not all practitioners are in agreement with the content and structure of the  DSM-5-TR , and dissociative disorders are one such area. These disorders can be difficult to distinguish and diagnose. There is also controversy in the field over the legitimacy of certain dissociative disorders, such as dissociative identity disorder, which was formerly called multiple personality disorder. In this Assignment, you will examine the controversy surrounding dissociative disorders. You will also explore clinical, ethical, and legal considerations pertinent to working with patients with these disorders. Photo Credit: Getty Images/Wavebreak Media To Prepare · Review this week’s Learning
Post a Comment
Read more

CYBER SECURITY and how it can impact today's healthcare system and the future

 Start by reading and following these instructions: Create your Assignment submission and be sure to cite your sources, use APA style as required, and check your spelling. Assignment: Recommendations Document Due Week 6 (100 pts) Main Assignment Recommendations Document The 1250 to 1500-word deliverable for this week is an initial draft of your recommendations. Note that this is a working document and may be modified based on insights gained in module eight and your professor's feedback. This document should contain the following elements: Summary of your problem or opportunity definition A list of possible recommendation alternatives. In this section, you are not yet at the point of suggesting the best set of recommendations but you are trying to be creative and explore all the different ways that the problem or opportunity might best be addressed. The end result here will be a list of alternatives among which you will choose your final recom
Post a Comment
Read more