Referencing Styles : Not Selected
One of the common responsibilities generally undertaken by Bizzy-mart staff is the handling and safekeeping of cash.
Some actions that staff should adopt to reduce cash handling risks include:
1. Try not to be distracted by customers when handling cash
2. Observe your customers faces (to identify them if needed)
3. Training and instructions should enable you to handle cash safely and confidently
4. Never leave a cash register unattended if at all possible
5. Never leave too much money in the register – have your supervisor remove larger notes and store them away for
safe keeping
6. If you are in a hold-up situation: comply with the demands and immediately after alert authorities (Police and Store
Manager). Do not try and be a hero! (Bizzy-Mart have insurance, so you need to not put yourself in harms-way.)
How do we identify and control workplace hazards?
1. Spot the hazard or risk factor
2. Identify the jobs or tasks which are likely to or have caused injury or caused harm
3. Assess the risk
4. Identify which of the hazards pose the greatest risk to us
5. Make the changes
6. Decide on appropriate controls i.e. eliminate, substitute, fix or isolate, administer (implement policy, procedure or
training) or use protective clothing
7. Monitor and review implemented controls to ensure they are effective
Personal Safety
Sometimes there could be an increased risk to your personal safety and security; therefore, it is important to consider
location, environment, clients and time as relevant factors in your safety risk profile:
• Never be intoxicated whilst at work!
• Always wear a yellow-fluoro safety vest when walking on the drive areas of the petrol station to be easily identified
• Avoid placing yourself in a situation where you feel uncomfortable or unsafe
• Avoid working on your own, especially at night, or if you are alone be sure you lock the entrance and rear doors
and once you have visual contact with customers then open the doorway for them.
• Park your vehicle close to where you are working
• Avoid poorly lit areas
• Know how to quickly communicate with other staff members i.e. mobile phone, radio, duress alarm, regular checks
etc.
Manual handling is a task that requires you to apply force to physically move an object, load or body part. This force can
be seen as lifting, lowering, pushing, pulling, carrying, moving, holding or restraining any object. There is a variety of
tasks undertaken by employees of Bizzy-Mart that meet this definition. Follow the “Good Manual Handling Techniques”
guide on each staff notice-board and provided at Induction to all staff to minimise the possibility of injury, or ask your
Manager for a copy.
The most obvious hazard with working in petrol stations are related to manual handling risks e.g. lifting and moving
product. Another hazard associated with these work areas can be the movement of vehicles in the drive area. In
petrol stations, car traffic in and out can be an issue so it is always important to be aware of the movement of vehicles
in these areas.
END OF CASE STUDYIntellectual Property of The Australian Institute of Professional Education
VERSION 1.5 BSBRSK501B Manage Risk Date Updated: JUNE 2014
Task 1
Considering the information provided in the case study above:
(a) Evaluate and critique the Bizzy-Mart “Workplace Safety Policy and Procedure”.
(b) Identify internal and external stakeholders of Bizzy-Mart and explain risk management issues that may
be related to them. **Do not think of risk management only in terms of OHS – consider other forms of
risk also in your answer.
(c) Write a clear and detailed review of the strengths and weaknesses to justify how Bizzy-Mart have
structured their organisational-wide risk management factors.
(d) Explain legislation that is applicable to Bizzy-Mart (such as OHS duty of care, legislation relevant to BizzyMart
operations or operation as a business entity) or national standards that may apply to addressing
risk factors.
(e) Write an analysis of nine (9) critical success factors for Bizzy-Mart Chatswood store, or the organisation
nationally.
Task 2
(a) Explain the processes Shane should follow in order to obtain support for addressing risk management
activities (e.g. OHS) within his store location. In your answer, you will need to explain who Shane would
communicate with in order to seek participation (from stakeholders) regarding risk management
processes.
(b) Explain ‘who’ would be and ‘why’ they may be responsible for identifying OHS risks for Chatswood BizzyMart
located in Chatswood.
(c) Jessica (a permanent-part-time employee of Bizzy-Mart Chatswood store) had a work-place incident in
July 2010. Jessica was lifting a case of Powerade bottles from floor stock to take to inside the walk-in
fridge. Whilst Jessica was opening the door to the walk-in fridge with one hand, the box of Powerade
bottles slipped from her other hand. In all the fumbling, Jessica fell forward into the fridge, bumped her
head on the shelving unit in the fridge and twister her back causing a severe sharp pain in her mid to
lower back.
i. Assess what the likelihood of the above risk occurring would have been (prior to the incident
occurring). (Use Table 3 on page 10 to answer this.)
ii. Assess the impact or consequences of the above risk occurring a second time. (Use Table 2 on
page 10 to answer this.)
iii. Explain how this risk could have been prevented.
iv. Explain in detail who, and what, the fellow staff (and Shane) at Bizzy-Martshould do in addressing
Jessica’s incident in (c).
v. Determine and outline the most appropriate option/s for treating the above risk that could be
applied to this incident in future.
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