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. Read the BBQfun simulated business information provided in Appendix 1 of this task

Referencing Styles : Not Selected

cedure 1. Read the BBQfun simulated business information provided in Appendix 1 of this task and in the Appendices of your Student Workbook. 2. Research resource requirements for implementation of e-commerce strategy. 3. Arrange with your assessor to participate in two resourcing consultation role-plays. 4. During role-plays, consult with relevant personnel to determine resourcing needs: a. Sales and Marketing Manager (prepare to discuss human resourcing requirements) b. Technology consultant (prepare to discuss physical resourcing requirements related to development of e-commerce website). Note: During consultation, ask questions and encourage interviewee to provide information. 5. Using appropriate word processing or project management software, develop an action plan for the implementation of the e-commerce strategy. Include: a. physical resourcing (all major steps for resourcing, including procurement of different types of resources, but not to the detail of including all procurement steps for each resource type) b. human resourcing (all major steps, e.g. recruiting, training, communication) c. timelines and milestones for implementing ecommerce strategy d. consultation and communication (ensure all affected staff are informed and engagement is encouraged for all stakeholders) i. an example action plan template is provided ii. ensure plans adhere to organisational requirements such as policies and procedures. 6. Develop performance indicators for operational and financial targets and amend existing operational plans to include KPIs and financial targets related to e-commerce strategy. Develop balanced scorecard for e-commerce sales and customer service representative including three KPIs and associated targets. Note: The current budget and operational plan for BBQfun is located in Appendices 2 to 3 of this task. 7. Identify at least three risks to the implementation and develop a contingency plan for each risk. a. Include at least one risk due to inefficiency or wastage. b. Include at least one risk due to employee underperformance. 8. Develop a proposal for resourcing to be presented for approval to the Operations General Manager. Include in your proposal: a. breakdown of costs b. benefits to organisation c. risks to organisation by not implementing d. outline of identified risks and contingency planning e. description of proposed implementation of resourcing f. description of sources of information used to develop proposal (use internet research on technical aspects of ecommerce and importance to retailers; use consolation, use company financial projections). 9. In a third role-play, present proposal for approval by Operations General Manager. 10. Submit a portfolio of your implementation documents as outlined in the specifications below. Keep copies of your work for use in Assessment Tasks 2 and 3 and for your own records.

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