Respond to at least two of your classmates’ posts. Offer a peer critique of their draft topic and objectives. Include suggestions for improvement, questions you may have, ideas for sources, and so forth. The critique should be 200 to 250 words and include citations and references for the text and at least one scholarly source.
Respond to at least two of your classmates’ posts. Offer a peer critique of their draft topic and objectives. Include suggestions for improvement, questions you may have, ideas for sources, and so forth. The critique should be 200 to 250 words and include citations and references for the text and at least one scholarly source.
Objective:
Resolve poor customer service and cash shortages through one on one training for 2 full weeks with the department manager, Mary Evans.
Angela May is a ten year veteran of Sandy’s Food Mart. On 2/2/15, when Sandy’s Food Mart upgraded to touch screen registers, Angela began having cash shortages of $5.00 or more as well as customer complaints of long lines and sale errors. It has come to the attention of the Human Resources manager that Angela must be placed on a development plan to improve customer service and money shortages.
Learning Outcome:
Angela will be able to demonstrate her knowledge by the following:
Angela will not have any cash shortages of more than $4.99.
Angela will call for assistance if more than 3 customers are in line.
Angela will be able to operate the new registers with no more than 3 errors per day.
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